Senior Field Support Engineer

Overview

IT and Infrastructure Recruitment Consultant – Location: Silchester, UK (Office and Customer Sites within 50 miles). Job Type: Permanent | Full-time. Salary: £40,000 – £50,000 + up to 10% matched pension + company vehicle and fuel card.Responsibilities

You’ll provide enterprise-level technical assistance and support to our customers—both remotely and onsite—ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.Deliver technical support via phone, email, and in personManage end-to-end project delivery (implementation, project management, support)Troubleshoot hardware and software issues (desktops, servers, networking, etc.)Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networkingCreate technical documentation and conduct site surveysMentor team members and assist in pre-sales activitiesProvide technical handovers to the service deskWhat We’re Looking For / Qualifications

Experience in an MSP technical support role is essentialExpertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, AutopilotExperience with VMware or Hyper-V, enterprise firewalls, backup systems, and email securityRelevant IT certifications/qualificationsSchedule

Monday to Friday, 9:00am – 5:30pmBenefits

Competitive salary and pension scheme (up to 10% matched)22 days annual leave + increases with serviceCompany vehicle and fuel card for site ..... full job details .....