Senior Facilities Contract Performance Manager

Senior Facilities Contract Performance Manager 
Salary: £60,000 – £65,000
Location: Norfolk

We are seeking a highly skilled Facilities Management professional to take on the role of Senior Contract Performance Manager, overseeing operational delivery and performance management on a large, complex healthcare contract. This is a senior leadership position requiring exceptional FM expertise, commercial awareness, and strong contract management skills, ideally within a PFI environment.

The Role

• Lead the management of a high-profile Facilities Management contract, ensuring service delivery meets and exceeds KPIs and SLAs

• Oversee contract performance reporting, audits, and compliance checks to maintain operational excellence

• Utilise CAFM systems to analyse data, track performance, and support strategic decision-making for contract improvements

• Drive efficiencies and continuous improvement across hard and soft FM services, ensuring compliance with statutory, healthcare, and PFI requirements

• Act as a senior point of contact for client and stakeholder relationships, fostering collaboration and delivering service excellence

• Manage subcontractor performance, lifecycle planning, and operational transitions while maintaining commercial focus

• Support contract mobilisation, change management initiatives, and ongoing operational strategy development

• Provide leadership and direction to operational teams, ensuring clarity of objectives and consistent delivery against contract obligations

• Take responsibility for budget oversight, cost control, and delivering best value for both client and business

What We’re Looking For

• Proven experience in Facilities Management with a strong track record in senior operational or contract management roles

• Significant background managing performance and compliance on large-scale FM contracts, ideally within PFI or healthcare sectors

• Hands-on experience with CAFM systems, reporting processes, and data analysis to support contract performance

• Excellent stakeholder engagement skills with the ability to influence at a senior level

• Commercially astute with experience managing budgets, KPIs, and delivering operational efficiencies

• Highly organised, analytical, and capable of managing complex contractual requirements in a fast-paced environment

Package

• £60,000 – £65,000

• Excellent benefits package

• Senior-level role with genuine progression opportunities

This is a fantastic opportunity for a high-calibre FM professional with strong contract management and CAFM expertise to play a pivotal role in ensuring exceptional operational performance and compliance on a critical healthcare contract.