Senior Escalations Advisor

Warrant Escalation Advisor Salary: 30,000 Location: Stratford-upon-Avon A leading UK field services organisation, providing specialist support solutions to the utilities sector, is seeking a proactive and highly organised Warrant Escalation Advisor to join its operations team. This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple stakeholders while ensuring compliance with established processes and industry regulations. The Role The successful candidate will be responsible for monitoring and supporting field-based warrant activity, taking ownership of cases that require escalation due to challenges encountered on site. Acting as a key point of contact, they will provide guidance to operational teams, assist with decision-making, and help identify practical solutions that support successful outcomes while balancing customer requirements and operational objectives. The role also involves maintaining communication with internal colleagues, external suppliers, and clients, ensuring all parties are updated on progress and key actions. The successful individual will play a vital role in coordinating real-time activity, managing communications, and supporting the wider operations team. Key Responsibilities Managing and resolving warrant-related escalations. Making account-level decisions in line with company procedures and regulatory requirements. Supporting field and office-based ..... full job details .....