Senior Escalations Advisor

Warrant Escalation Advisor

Salary: -30,000
Location: Stratford-upon-Avon
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A leading UK field services organisation, providing specialist support solutions to the utilities sector, is seeking a proactive and highly organised Warrant Escalation Advisor to join its operations team.

This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple stakeholders while ensuring compliance with established processes and industry regulations.

The Role

The successful candidate will be responsible for monitoring and supporting field-based warrant activity, taking ownership of cases that require escalation due to challenges encountered on site. Acting as a key point of contact, they will provide guidance to operational teams, assist with decision-making, and help identify practical solutions that support successful outcomes while balancing customer requirements and operational objectives.-

The role also involves maintaining communication with internal colleagues, external suppliers, and clients, ensuring all parties are updated on progress and key actions. The successful individual will play a vital role in coordinating real-time activity, managing communications, and supporting the wider operations team.-

Key Responsibilities

• Managing and resolving warrant-related escalations.
• Making account-level decisions in line with company procedures and regulatory requirements.
• Supporting field and office-based teams to achieve successful job completion.
• Acting as a first point of contact for clients, suppliers, and internal stakeholders.
• Monitoring the progress of high-value accounts during warrant execution.
• Proactively managing workloads and timescales whilst maintaining compliance and safety standards.
• Producing, analysing, and distributing performance reports.
• Supporting supplier relationships and performance management.
• Attending client meetings when required.
• Providing cover and support for senior team members as needed.
• Maintaining a strong understanding of relevant industry regulations, including OFGEM codes of practice.
• Assisting with the implementation and communication of process improvements and updates.-

About You

The ideal candidate will demonstrate:

• Strong organisational and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Confidence working under pressure and making informed decisions.
• A proactive approach to managing escalations and operational challenges.
• High attention to detail and commitment to compliance.
• Experience within utilities, field operations, customer service, or a regulated environment would be advantageous.

This position offers the opportunity to join a well-established organisation operating within a highly regulated sector, where you will play a key role in supporting operational excellence and customer outcomes.