Senior Engagement Manager - ServiceNow

Essential skills/knowledge/experience: ServiceNow Projects management experience. Project Management, ServiceNow Platform, ITSM/ITOM/ITAM/Platform workflows, Solution Design, ServiceNow integrations. ServiceNow Certifications (CSA/CAD/CIS). PMP/Prince II certifications. Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers. Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving. Conduct workshops, assess current-state processes, and define future-state technical solutions applying. AI tools to streamline workflows, generate insights and support strategic initiatives under guidance. Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation. Desirable skills/knowledge/experience: Industry domain expertise Additional ServiceNow certifications Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes Confident communicator who is comfortable owning customer relationships at an operational level - able to manage expectations, handle difficult conversations, and build trust over time Proficiency with project and resource management tooling like ServiceNow PPM/SPM will be a plus ..... full job details .....