https://jobs.co.uk/job/senior-emea-customer-care-coordinator-reed--2ef73b38-7f30-4416-9e36-796343373040 RSS feed for Senior EMEA Customer Care Coordinator at Reed. en-gb Sat, 13 Jun 2026 16:28:19 GMT https://jobs.co.uk/job/senior-emea-customer-care-coordinator-reed--2ef73b38-7f30-4416-9e36-796343373040 https://jobs.co.uk/job/senior-emea-customer-care-coordinator-reed--2ef73b38-7f30-4416-9e36-796343373040 Sat, 13 Jun 2026 11:51:35 GMT Location: Staines | Salary: 20.00-20.00 Hourly | Type: Temporary | Senior EMEA Customer Care CoordinatorLocation: Staines, UKType: Full-time Office-basedReports to: Senior Manager, EMEA Global Service LogisticsAre you a proactive, customer-focused professional with a passion for logistics and service excellence? We''re looking for a Senior EMEA Customer Care Coordinator to join our Global Service Logistics (GSL) team and play a key role in managing RMA (Return Material Authorization) processes, coordinating field support, and ensuring top-tier service delivery across the EMEA region.What You''ll Do:Manage day-to-day RMA advance replacements and return shipments.Provide high-level support to Platinum customers, including dispatching Field Engineers globally.Coordinate 24/7 global service coverage, including weekend on-call support.Collaborate with Engineering, IT, and Sales to support contract renewals and customer requirements.Produce monthly reports, identify data errors, and maintain accurate customer records.Build strong relationships with partners and third-party vendors.Use systems such as Salesforce, SAP, ServiceNow, and Google Suite to manage operations.What We''re Looking For:5+ years of experience in RMA administration or order management... Temporary