Senior Digital Product Manager - Conversational Banking

Role title: Digital Product ManagerSector: Financial Services: new AI bot platform Conversational Banking, International Wealth and Premier BankingLocation: London (Hybrid)Contract position Role Purpose The Conversational Banking, AI and Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world''s best banking app, and as part of this we intend to build the world''s best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the role holder will have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital and CX team and outside (for example, but not limited to UK, HK, DandA, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities:This role holder is accountable for the designing, building and running of digital customer experience journeys for conversational banking channels. This involves working with cross-functional teams (composed of analysts, developers, ..... full job details .....