Senior Digital Merchandising Operations Manager

Senior Digital Merchandising Operations Manager London (Hybrid, 2 days in London) Up to £70,000 This is an exciting opportunity to join a high-profile digital function where you will shape assortment strategy, influence senior stakeholders, and act as the digital voice across the full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. The organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure in place, this is a rare chance to influence the operating model from day one. The Role As Senior Merchandising Operations Manager, you will: Act as the digital voice throughout the buy cycle, shaping pre-season planning and in-season trading decisions. Provide insight on customer behaviour, onsite performance, availability metrics, and product trends. Influence buying, planning, and inventory teams with clear, data-led recommendations. Own availability visibility, depth optimisation, size analysis, and zero-seller reduction initiatives. Identify risks and ..... full job details .....