Senior Digital Experience Manager

We are working with an established and much-loved restaurant brand based in London, known for its warm hospitality and guest experiences. As the business continues to grow, we''re helping them find a Senior Digital Experience Manager to lead the evolution of their digital platforms and drive meaningful guest engagement online.This role is all about shaping exceptional digital journeys. From booking a table or ordering delivery, to browsing a curated online store, you''ll make every digital touchpoint as seamless and joyful as the in-person experience. The brand places high value on thoughtful detail and hospitality, something you''ll be helping bring to life across all digital channels.Key Responsibilities:Lead the development and optimisation of digital channels including booking, ecommerce, and delivery platformsCreate initiatives that increase guest conversion, average spend, and repeat engagementWork with the brand and content teams to ensure all digital campaigns are creatively aligned and compellingHelp translate the in-store hospitality into rich, memorable online experiencesOwn and evolve the roadmap for websites and booking systemsLead end-to-end digital platform improvements, including new features, integrations and UX enhancementsManage agency relationships and internal development teams to ensure timely, high-quality deliveryAct as a strategic lead for the brand''s online store and delivery propositionShape product positioning, merchandising and digital marketing to drive commercial growthCollaborate with Operations and Brand teams to ensure smooth fulfilment and an exceptional customer journeyBuild clear, actionable dashboards and use data to inform decision-makingLead experimentation and optimisation across digital channelsExplore the use of AI-powered tools for reporting, personalisation and operational efficiencySupport and mentor a small digital performance team, encouraging a test-and-learn cultureWhat We''re Looking For:5+ years'' experience in digital performance, ecommerce or growth roles ideally within hospitality, retail or consumer lifestyle brandsA hands-on leader who combines strong commercial instincts with creative problem-solvingExperience managing website development, ecommerce platforms (e.g. Shopify), and booking systemsComfortable guiding external agencies and internal teams through complex digital projectsSkilled in analytics tools with a strong grasp of KPIs and conversion metricsCurious about emerging tech and AI, with a future-focused mindsetA collaborative communicator who brings teams together to deliver joined-up ..... full job details .....