Senior Designer Lead

Service Designer LeadLocation: Crewe - Hybrid Working Rate: 36.49 per hour Hours: 37 hours per week Contract: Fixed-term contract until April 2027Are you an experienced Service Designer with a passion for transforming public services?We''re looking for a Service Designer Lead to join a major transformation programme, leading the design and delivery of innovative, user-centred services that improve outcomes for residents and staff.This is an exciting opportunity to work at a strategic level, influencing senior stakeholders, leading a multidisciplinary service design function, and driving complex organisational change.The RoleAs Service Designer Lead, you will:Lead the Council''s service design function and establish best practice across the organisation.Manage and develop a team of Service Designers, providing coaching, direction and support.Lead complex service redesign and transformation programmes from discovery through to implementation.Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement.Use user research, data and evidence to develop innovative service solutions.Facilitate workshops and co-design activities with stakeholders.Develop service blueprints, customer journeys, operating models and service specifications.Produce business cases and recommendations supported by evidence, benefits and financial analysis.Ensure service designs are legally compliant, financially sustainable and focused on delivering better ..... full job details .....