Senior CX Reporting Specialist

At TUI Airline, we''re looking for a Senior CX Reporting Specialist to lead the design and enhancement of CX data and reporting frameworks at TUI Airline across the flight-only journey and for all flight related questions to deliver automated data-driven analysis to support stategic decisisons and improve customer experiences at sale.ABOUT OUR OFFERPersonal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health and well-being support, and more.Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teamsCommunity: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.ABOUT THE JOBYou''ll lead the design and evolution of our airline''s Voice of Customer reporting framework, ensuring data collection reflects the full customer journey with survey design perfectly aligned to business needs.You''ll build and maintain impactful CX dashboards and reporting tools, developing scalable, user-friendly visualizations that enable teams to understand and act on customer data.You''ll drive automation and process improvements in CX reporting workflows, enhancing efficiency and data accuracy by reducing ..... full job details .....