Senior CX Manager (commerce) - Contract

CX Manager required to join our leading Customer Experience Team. What you''ll get to do: Account andamp; Project Management Main client point of contact for multiple clients, spanning different industries but all under the web/eCommerce umbrella Get to understand a clients'' businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions Central point of contact for all internal specialists to feed into eg UX/UI/consultancy/data/AI/developers and analytics Create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget Commercially minded, able to create and manage budgets and monitor costs and ROI Build strong client relationships to create a pipeline of future work Creative Management Prepare and present creative briefs for UX/UI designers andamp; copywriters and present creative visuals and copy back to the client Customer Experience Mapping/Research projects Manage research projects, ensuring projects remain on track and align with SOWs. Proposal Writing Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposals Actively seek and support the growth of your accounts by spotting new business opportunities, nurturing existing and new relationships and helping to strategically inform the future success of your clients'' businesses What you should have: ..... full job details .....