Senior Customer Support Manager Salary: £43,800 - £58,500 Location: Cambridge, Hybrid ( 2-3 days per week in the office) Contract: Permanent, Full Time 35 Hours Per Week Are you ready to lead a dynamic team and make a tangible impact on customer satisfaction? Join us at Cambridge University Press and Assessment (CUPA), a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are seeking to bring onboard an experienced Customer Support Manager to lead our team in providing exemplary support to customers using Cambridge Assessment English examinations. In this crucial role, you''ll steer a skilled team of support professionals dedicated to delivering outstanding customer service worldwide. About the Role The Customer Support team provides a crucial service to a range of customers, including candidates preparing for exams, examination centres conducting assessments, and organisations that recognise our qualifications. As the leader of the technical support team, your role is to ensure customer queries are resolved both quickly and effectively, consistently meeting our high standards for customer satisfaction. In this role, you''ll have a tangible impact on the customer experience by proactively identifying areas for improvement, streamlining communication channels, and enhancing training programs for your team. Your decisions will directly affect the quality of support we provide, and by extension, how our customers ..... full job details .....