Senior Customer Success Manager

OverviewSafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!

An awesome opportunity has arisen for a French speaking, Senior Customer Success Manager to join our team!

This is a full time role that will be hybrid from Manchester.

You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

The ideal candidate will have a strong track record of managing Enterprise customers in various industries. Apply today to join a groundbreaking team!

Responsibilities

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions

Understand customers’ business objectives, challenges, and industry-specific needs to drive success

Own customer retention, ensuring renewals and reducing churn risk through proactive engagement

Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion

Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices

Advocate for customers internally, influencing product development based on industry trends and customer feedback

Contribute to the development of industry-specific playbooks, collateral, and case studies

Qualifications

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation

Professional fluency in French and English

Strong ability to build executive relationships and drive business value for Enterprise customers

A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies

Persuasion and presentation skills, with the ability to communicate up and down an organisation

Ability to actively listen, understand customer pain points and take action

Thrives in a fast-paced, dynamic environment

Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

Benefits

Equity with high growth potential, and a competitive salary

Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office

Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch and Learns

We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

In-house Culinary Crew serving up daily breakfast, lunch and snacks

Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy

Quarterly celebrations and team events, including the annual Shiplt! global offsite

Table tennis, board games, gym sessions, book club, and pet-friendly offices

Equal Opportunity and Application InformationWe’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don''t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don''t rule yourself out, hit that apply button if this job resonates with you.

You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited ..... full job details .....