Senior Customer Success Manager - Manufacturing

Senior Customer Success Manager - Manufacturing

SafetyCulture is a global technology company transforming workplaces. Our mission is to help teams get better every day, giving front line workers a voice and leaders visibility to drive safety, quality and continuous improvement. This is a full-time role that is hybrid from Manchester.An opportunity has arisen for a Manufacturing-focused Senior Customer Success Manager to join our team. You will be responsible for driving success across our highest opportunity accounts, acting as a trusted advisor to ensure customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.About You10+ years of total work experience with at least 5+ years in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organisationDeep industry experience in the Manufacturing industryStrong ability to build executive relationships and drive business value for Enterprise customersBackground in leveraging data through a variety of tools to inform and execute customer-facing and internal strategiesPersuasion and presentation skills, with the ability to communicate up and down an organisationAbility to actively listen, understand customer pain points and take actionThrives in a fast-paced, dynamic environmentHow You Will Spend Your Time

Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutionsUnderstand customers’ business objectives, challenges, and industry-specific needs to drive successOwn customer retention, ensuring renewals and reducing churn risk through proactive engagementIdentify growth opportunities within existing accounts and collaborate with Sales to drive expansionLeverage deep industry knowledge to provide tailored insights, recommendations, and best practicesAdvocate for customers internally, influencing product development based on industry trends and customer feedbackContribute to the development of industry-specific playbooks, collateral, and case studiesWhat We Offer

Equity with high growth potential, and a competitive salaryFlexible working arrangements; work from home and the local SafetyCulture officeAccess to professional and personal training and development opportunities; Hackathons, Workshops, Lunch and LearnsCommunity involvement, open source work, talks and events, and opportunities to experiment with new technologiesOther Perks

In-house culinary team serving daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt! global offsiteTable tennis, board games, gym sessions, book club, and pet-friendly officesWe’re committed to building inclusive teams and a sense of belonging so our people can bring their whole authentic selves to work. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. We have been recognised as a Best Place to Work in Australia, the US and the UK.Even if you don’t meet every requirement listed in the ad, please consider applying. We prioritise inclusion and value potential over a checklist of qualifications. If this role resonates with you, hit the apply button.You can find out more about life at SafetyCulture via YouTube, X (Twitter), Instagram and LinkedIn.EEO notice : For all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited ..... full job details .....