Senior Customer Success Manager - EU

MoEngage

is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a

Great Place to Work Company

, we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like

Artificial Intelligence, Big Data, Web and Mobile platforms , MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.In just eight years since our inception, we have worked with

leading Fortune 500 brands

such as

Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee

along with internet-first brands such as

Flipkart, Ola, OYO, Bigbasket, and Sharechat , with a global presence that encompasses

35 countries . We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.The care we give to our customers is quite high! Our achievement of top service and support ratings in

Gartner''s Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports

is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in

Battery Ventures'' top 25 private cloud computing companies . As recognized by the

DivHERsity

Awards, we are one of the top 20 diversity companies in the world, while the

Economics Times

names us as one of the Top Organizations for Women.Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!Job DescriptionOnboard closed leads with integration support.Be the point of contact for accounts and be responsible for the growth of the customer.Advise clients on the most effective ways to use the MoEngage Platform.Be a product evangelist, consulting the top internet companies on their growth.Skills3+ years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management.Understanding of the Mobile Ecosystem and App Marketing. Previous experience in a Success or Support Engineer role for a SaaS company is a plus.SaaS and B2B experience is a must.Ability to understand customer requirements and see how MoEngage can add value in various ways.Take ownership of the relationship post-sales and grow the customer.Champion the product and be an evangelist.Empathy - needed in any client-facing role, also important for working with other teams.Strong written and verbal communication skills.PerksWork at scale and challenge yourself.Work with a smart team which grew up in the Mobile First ..... full job details .....