Senior Customer Success Manager

As a Senior Customer Success Manager, you are a leader in driving customer success and achieving impactful results throughout the product lifecycle.What You’ll Do

Lead customers through digital transformation with a clear understanding of their objectives and key performance indicators (KPIs)Maximise value realisation and return on investment from client’s solutions and servicesIncrease solution adoption and usage through the development of structured success plansBuild strong, positive relationships at senior levels—including C-suite—within some of the UK’s largest organisationsContribute to account strategy planning and the development of success plans to drive customer loyalty and advocacy, while minimising attritionTrack account performance, proactively manage critical issues, and execute action plans to ensure swift resolutionCultivate and grow relationships within client’s strategic portfolio of multi-solution, multi-brand clients, becoming a trusted senior-level partnerDevelop a robust post-sales strategy for your accounts, ensuring customers realise maximum value from their investment in client’s solutionsProvide thought leadership and domain expertise across client’s Customer Success organisation, clients, and European Customer Success teamCollaborate effectively with client’s Sales, Marketing, Solution Consulting, and Professional Services teamsDemonstrate leadership by initiating and driving retention and growth initiatives that deliver value, ensuring scalability, innovation, and customer delightAct as an ambassador for the CSM organisationSupport the recruitment, onboarding, and development of new members within the Customer Success TeamWhat You’ll Need

Bachelor’s or Master’s degreeA minimum of 5 years’ experience in post-sales account management within Digital Marketing (e.g., analytics, optimisation/conversion, and/or social). Candidates with a background in pre-sales, marketing/creative agencies, or consulting will also be consideredStrong expertise in Digital Marketing Solutions and a solid understanding of client’s competitive landscapeA proven track record in managing a portfolio of large, complex, and strategic accounts at a senior level, building trusted advisor relationshipsDemonstrated success in driving customer retention strategies, with high retention rates and customer satisfactionExcellent verbal and written communication skillsAdvanced issue management capabilities and experience handling high-impact challengesStrong problem-solving skills with the ability to identify and address ill-defined or ambiguous issuesConfident presenter, able to engage effectively with stakeholders at all levelsPersonable, resilient, results-driven, and highly self-motivatedAdaptable and self-aware, with the confidence to hold themselves and others accountable to high standards*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.Client Description

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or ..... full job details .....