Senior Customer Success Executive

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there''s never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days per week on site As a Senior Customer Success Executive, you will be response for managing your own assigned client accounts and have outstanding communication skills to provide support with a proactive and solutions-orientated service. You will have previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines. What your day will look like: You will be responsible for some of our largest accounts (Top 500 recruitment agencies), communicating regularly to provide support and assist with any queries Proactively reviewing your client''s accounts to ensure that they are utilising all aspects effectively and achieving the best results Liaising with clients via phone, email and Teams meetings Utilising recruitment data to provide clients with individualised feedback on market trends and their account performance ..... full job details .....