Senior Customer Success & Account Manager

Senior Customer Success and Account Manager

About the job Senior Customer Success and Account Manager

Why is this role exciting?Join a globally recognised

AI-powered AML compliance platform , headquartered in London.Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...)Take over a strategic portfolio and

lead renewals, up-sells, and cross-sells across enterprise clients.Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia).Earn up to MYR350k in commission

based on performance, with a strong support structure in place.Key ProjectsOwn and expand a

portfolio of enterprise/regional clients in APAC.Deliver tailored success plans, QBRs, and customer advocacy initiatives.Support long-term adoption, client satisfaction, and commercial growth.Work closely with implementation and technical teams (based in Malaysia) to support customised solutions.ResponsibilitiesLead customer success engagements post-implementation.Serve as the key point of contact for enterprise clients (mainly compliance stakeholders).Drive product adoption, usage, and retention across accounts.Identify up-sell/cross-sell opportunities

and manage renewal cycles.Coordinate with internal teams to escalate client needs and support roadmap input.Track client health scores and proactively address churn risks.Must Have8+ years of experience in Customer Success / Account Management / Solution ConsultingProven track record with enterprise/regional clients in

SaaSFluency in Mandarin (required) ; Cantonese a strong plusCommercial mindset with experience in renewals, up-sells, and cross-sellsAbility to manage complex relationships with senior compliance/risk stakeholdersNice-to-haveExperience in AML/KYC/Compliance or Cybersecurity SaaSBackground in managing configurable platforms or financial systemsLevel / GradeReport directly to the Head of Customer SuccessWork arrangement / LocationRemote-first (WFH)

with flexibility and regional travel as ..... full job details .....