Senior Customer Service Representative

Senior Customer Service Representative / Export CoordinatorAre you a detail-oriented logistics professional with a passion for international trade and exceptional customer service? Join our team in Basingstoke, RG24, and play a vital role in coordinating the accurate and timely export of essential international customer orders!The OpportunityRole: Senior Customer Service Representative / Export Coordinator IIIPay: 15.38 per hourShift Pattern: Full-Time, Monday - Friday, 9:00 AM - 5:00 PMLocation: Basingstoke, RG24 Position SummaryAs the Export Coordinator III, you will manage the end-to-end export process. This demanding role requires high attention to detail, regulatory knowledge, and a proactive approach to problem-solving. You will be the key point of contact for international customers, ensuring all shipments are compliant, documented correctly, and fulfilled promptly.Key ResponsibilitiesExport Management: Process international customer orders and schedule agreements for timely and compliant export shipments.Logistics Coordination: Work closely with freight forwarders, carriers, and warehouse teams to arrange transport, ensuring proper packaging, labelling, and temperature control (where required).Documentation: Prepare accurate export documentation, including Commercial Invoices, Packing Lists, Certificates of Origin, and all customs-related paperwork.Customer Communication: Proactively communicate with international customers regarding order status, delays, and ..... full job details .....