Senior Customer Service Representative

Senior Customer Service Representative Oldbury, West Midlands Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? My client is looking for a proactive and customer-focused Customer Service Representative to join their team in Oldbury. The Role As a Customer Service Representative, you will play a key role in ensuring customers receive an exceptional service experience from order placement through to delivery. Working closely with internal departments including Sales, Credit Control and Order Fulfilment, you will manage customer enquiries, process orders and support international trade activities. Key Responsibilities Process and manage customer orders accurately and efficiently. Respond to customer enquiries and act as a key point of contact. Provide regular updates on order status, deliveries and service issues. Coordinate import and export administration activities. Process credit notes, debit notes and returns requests. Log and manage customer complaints. Maintain customer records, pricing information and account details. Support the setup of new customer accounts and delivery locations. Liaise with the accounts team to arrange credit releases and resolve payment issues. Assist with collection of outstanding payments when required. Prepare documentation for letters of credit, collections and other banking requirements. Maintain order tracking and OTIF (On Time In Full) records. ..... full job details .....