Senior Customer Service Manager

Senior Customer Service ManagerUK and EuropeAbout Our ClientPage Group are working with a leading global product supplier and manufacturer who are looking for a Senior Customer Service Manager at their head office in Sheffield. The role will manage the UK Customer Service function, European Customer Service (Remotely) and a 3rd part Outsourced Customer Service functionJob DescriptionDirect leadership and management of UK Customer Service Function, European Customer Service Function (remotely) and Outsourced Customer Service function (3rd party)Ensure all Customer Service Teams provide a world class level of service to B2B and B2C Customers across Phone, e-mail, web and Live Chat during all interactionsWork closely with 3 warehouse teams (UK, Europe, 3rd party) to ensure order fulfilment runs smoothly, and proactively identify and mitigate potential issuesWork closely with internal logistics and 3rd party carriers to plan and execute the smooth movement of customer orders, on time in fullImplement and drive performance activity focused on delivery against SLA''sIdentify areas for improvement across processes and procedures focused on driving efficiency, Customer Satisfaction and timescalesUse and manage SAP EDI system to deliver order management activitiesUtilise and identify technologies, AI and Systems to improve the overall, end-to-end customer journeyCollaborate with key global stakeholders and counterparts to share best practise and share new ways of workingThe Successful ApplicantExperience leading similar customer service or contact centre functionsExperience managing or working with European / Global Customer Service or Warehouse teamsHands on experience working with / implementing new technologies, AI or SystemsStrong people leaderExtensive stakeholder managementKnowledge of SAP / Sales-force would be advantageousWhat''s on OfferThe role of Senior Customer Service Manager will join a leading supplier and distributor of products based at their Sheffield Offices. The role will require 4 days on site in Sheffield, 1 day from home

Salary of £53,000 - £58,000 plus 10% bonus (performance based)

25 days holiday plus bank holidays

Private Medical Insurance

International Travel will be required up to 5 times per year.

The role has a clear progression plan in plans and the successful applicant will aim to move into the Head of Customer Service role within 18-24 ..... full job details .....