Senior Customer Service Manager

Senior Customer Service Manager 48,000 - 55,000Wakefield basedB2B prodiuct supplierOrder management focusedClient DetailsPage Group are delighted to be working with an industry leading B2B products led business on the appointment of a new Senior Customer Service Manager at their Wakefield offices. The role will own all customer service and order management activities across the businessDescriptionLead the Customer Service and Order Management teams to deliver world class service to B2B CustomerCustomer Service - Responsible for after-sales, enquiries, and account managementOrder Management - order processing, arranging distribution, liaising with production to manage timescalesImplement new process and procedures that lead to a better customer experience, improve efficiency, reduce lead times and costsWork closely with other business areas that impact the customer journey including supply chain, production, sales and logisticsEnsure forecast is accurate with customer demandImplement a new escalations processWork on SAP ERP Systems Provide and delvier reports to directors focused on customer customer, and order managementProvide support to field sales functionWork with 3rd party carriers to ensure smooth delivery of customer order in line with contractual agreementsProfileLeadership of a Customer Service function previouslyExperience working in an order management environmentExceptional people leaderERP experience (ideally SAP)Job OfferSenior Customer Service Manager 48,000 - ..... full job details .....