https://jobs.co.uk/job/senior-customer-service-executive-reed--b1ba33d3-62be-4e37-81e1-28261eb100e9 RSS feed for Senior Customer Service Executive at Reed. en-gb Fri, 12 Jun 2026 15:11:04 GMT https://jobs.co.uk/job/senior-customer-service-executive-reed--b1ba33d3-62be-4e37-81e1-28261eb100e9 https://jobs.co.uk/job/senior-customer-service-executive-reed--b1ba33d3-62be-4e37-81e1-28261eb100e9 Fri, 12 Jun 2026 11:52:22 GMT Location: Southend-on-sea | Salary: 30000.00-30000.00 Annual | Type: Permanent | Senior Customer Service ExecutiveMy client is an innovative insurance provider specialising in Travel, and Ticket Protection, with over 25 years'' industry experience and a strong focus on digital, customer-first solutions.The RoleI am seeking an experienced Senior Customer Service Executive to take ownership of complaints handling across the business. You''ll manage cases end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. Reporting to the Group Compliance Manager, you''ll be the lead for all complaints activity.Key ResponsibilitiesManage and resolve complaints with professionalism and empathyConduct thorough investigations and provide clear written responsesEnsure compliance with FCA guidelines and internal processesAnalyse trends, produce reports, and support regulatory reportingRecommend improvements to reduce complaints and enhance customer experienceSupport and guide colleagues on best practicesMonitor and respond to customer reviews (e.g. Trustpilot, Google)About YouProven insurance and complaints handling experienceStrong understanding of FCA requirementsExcellent communication, analytical, and problem-solving skillsHighly organised, customer-f... Permanent