https://jobs.co.uk/job/senior-customer-service-executive-office-angels--d09d8dfd-02c2-44af-888f-50887b03db13 RSS feed for Senior Customer Service Executive at Office Angels. en-gb Mon, 01 Jun 2026 17:20:32 GMT https://jobs.co.uk/job/senior-customer-service-executive-office-angels--d09d8dfd-02c2-44af-888f-50887b03db13 https://jobs.co.uk/job/senior-customer-service-executive-office-angels--d09d8dfd-02c2-44af-888f-50887b03db13 Mon, 01 Jun 2026 11:50:43 GMT Location: Hassocks | Salary: 27000.00-27000.00 Annual | Type: Permanent | Job Title: Senior Customer Service ExecutiveLocation: Hassocks - must have access to a car due to the office locationSalary: £27,000 - £29,000Hours: Monday - Friday, 37.5 hours per weekAre you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company''s success!Role Responsibilities:Managing customer enquiries and issues across multiple channels such as phone, email, and live chatTaking ownership of complex, sensitive, or escalated cases through to resolutionAuthorising refunds in line with policies and service standardsSupporting day-to-day team operations, workflows, and quality measuresContributing ideas and input to improve customer service processes and retentionWorking alongside sales and marketing teams to support consistent communication and brand experienceAnticipating customer needs and offering tailored solutions where appropriateSharing feedback, insights, and improvement suggestions within team discussionsAbout You?Proven experience in cus... Permanent