Senior Customer Service Executive

Senior Customer Service ExecutiveSalary: Up to 30,000 + BenefitsLocation: Southwark, London (Hybrid: 2 days in the office, 3 days from home)Ready for the next step in your asset finance career?If you''ve built a strong foundation in asset finance, leasing, HP, motor finance, lending operations, or financial services customer support and are looking for more responsibility, this could be the opportunity you''ve been waiting for.We''re searching for a Senior Customer Service Executive to join a growing and ambitious finance business. This is an ideal role for someone who enjoys solving complex customer queries, sharing their expertise with their colleagues and playing an active role in improving service delivery.You''ll be recognised as a trusted point of contact within the team, helping to support and develop others while continuing to build your own career.The OpportunityAs a Senior Customer Service Executive, you''ll combine hands-on customer service expertise with responsibility for supporting colleagues and driving best practice across the team. You''ll handle more complex account enquiries, assist with escalations and use your industry knowledge to help deliver an exceptional customer experience.Key ResponsibilitiesManaging complex customer enquiries via telephone and email.Handling settlements, refinancing requests, account amendments, refunds, cash allocations, agreement unwinds and exposure calculations.Acting as a subject matter expert for asset finance servicing ..... full job details .....