https://jobs.co.uk/job/senior-customer-service-executive-lloyd-recruitment-epsom--3b52cdda-2d85-45c5-a2b7-d22107a079bc RSS feed for Senior Customer Service Executive at Lloyd Recruitment - Epsom. en-gb Thu, 16 Jul 2026 15:32:14 GMT https://jobs.co.uk/job/senior-customer-service-executive-lloyd-recruitment-epsom--3b52cdda-2d85-45c5-a2b7-d22107a079bc https://jobs.co.uk/job/senior-customer-service-executive-lloyd-recruitment-epsom--3b52cdda-2d85-45c5-a2b7-d22107a079bc Thu, 16 Jul 2026 11:52:17 GMT Location: Southwark | Salary: 28000.00-28000.00 Annual | Type: Permanent | Senior Customer Service ExecutiveSalary: Circa 30,000 per annum + BenefitsAn established and growing finance business is looking for an experienced Senior Customer Service Executive to join its highly regarded customer operations team.This is an excellent opportunity for someone with a strong background in asset finance customer service who is looking to take on a more senior role, supporting colleagues, handling complex customer enquiries and helping drive service excellence across the business.Working closely with the Customer Service Manager, you will act as a key point of expertise within the team, ensuring customers receive a first-class service while supporting colleagues with coaching, guidance, and best practice.Key ResponsibilitiesDeliver exceptional customer service via telephone and email.Act as a subject matter expert for customer service processes and enquiries.Manage settlements, statement requests, account amendments, refinancing queries, cash allocation, refunds, agreement unwinds, and exposure calculations.Support and coach team members on systems, processes, and best practice.Assist with onboarding and training new colleagues.Support workflow management and priori... Permanent