https://jobs.co.uk/job/senior-customer-service-executive-lloyd-recruitment-epsom--2ccf0106-a8d8-4a88-a402-5aedc11f3e4a RSS feed for Senior Customer Service Executive at Lloyd Recruitment - Epsom. en-gb Thu, 30 Jul 2026 22:24:33 GMT https://jobs.co.uk/job/senior-customer-service-executive-lloyd-recruitment-epsom--2ccf0106-a8d8-4a88-a402-5aedc11f3e4a https://jobs.co.uk/job/senior-customer-service-executive-lloyd-recruitment-epsom--2ccf0106-a8d8-4a88-a402-5aedc11f3e4a Wed, 29 Jul 2026 23:00:00 GMT Location: Southwark | Salary: £28000 - £30000/annum | Type: Permanent | Senior Customer Service Executive Salary: Up to -30,000 + Benefits Location: Southwark, London (Hybrid: 2 days office, 3 days home) We''re looking for an experienced Asset Finance Customer Service professional to join a growing finance business in a senior-level role. This position is ideal for someone who already understands asset finance products and processes and is ready to use that knowledge to support colleagues, handle more complex enquiries, and help drive service excellence. What You''ll Be Doing Managing complex customer enquiries via phone and email. Handling settlements, refinancing queries, account amendments, refunds, cash allocation, agreement unwinds and exposure calculations. Acting as a subject matter expert for asset finance customer service processes. Supporting and coaching colleagues on systems, procedures and best practice. Assisting with onboarding and training new team members. Helping resolve customer complaints and escalations. Identifying opportunities to improve customer experience and internal processes. What We''re Looking For Asset Finance experience is preferred however, we welcome candidates with experience in one or more o... Permanent