Senior Customer Service Executive

Are you passionate about delivering exceptional customer experiences?Do you thrive in a fast-paced, people-focused role where no two days are the same?Juice Recruitment is delighted to be partnering with an exciting, fast-growing business to recruit a Senior Customer Service Executive.This is a fantastic opportunity to join a premium, service-led organisation that has built an outstanding reputation for delivering exceptional experiences to its customers. As the business continues to grow, we''re looking for an organised, proactive and customer-focused professional who loves solving problems, building relationships and making a genuine difference.This fully remote role offers the chance to take ownership of a key function within the business, working closely with senior leadership while helping shape the future of customer service and booking operations. DAY TO DAY You''ll be the trusted point of contact for customers, ensuring every interaction is warm, professional and handled with care. Your responsibilities will include:Managing customer enquiries via email, phone and WhatsApp.Supporting customers with booking queries, payments, refunds and general account enquiries.Resolving complaints and sensitive situations with empathy, confidence and sound judgement.Coordinating booking operations to ensure a seamless customer journey.Investigating payment disputes, failed payments and refund requests accurately and fairly.Building strong relationships with customers to encourage ..... full job details .....