Senior Customer Service Coordinator

Customer Service Administrator – Operations Coordinator – Newcastle City Centre
Looking for a role that blends admin, customer service, and a brilliant team culture? This one’s for the multitaskers, the problem-solvers, and the people-people.
£30,000 - £32,000 ace 36 days holidays and benefits, plus bonus!
Mon-Fri work week. 4 days in the office, Fridays work from home. Core hrs 9am - 3pm (40hr week), flexible start and finish time.
Global business with European HQ in Newcastle
Must have 1-2 years customer service / administration experience using the phone and email.

Top role, right in the TOON!
You’ll be the friendly face (and voice) behind customer queries, supporting logistics, operations, and admin across the business. If you’ve got a great attitude, solid IT skills, and love variety this is the role for you!
Natalie @ Duval is hiring, apply and get started ASAP!

The Job:

• Dealing with correspondence, phone calls and queries
• Customer service to provide for customers and work with customer service team in China
• Responsible for handling all orders from customers Order to Cash
• Close relationship with sales team
• Helping managing bookkeeping
• Accounts payables
• Accounts receivables
• VAT returns (in various Western Europe countries)
• Managing offices space and facilities, dealing with contracts with suppliers and insurance companies, health and safety policies, ordering stationery and furniture
• Freight purchasing assistance
• Monitoring staff travels with travel agent.

Ace role for someone local to Newcastle. Get in touch with Nat if you need more info, or apply now!