https://jobs.co.uk/job/senior-customer-service-agent-the-portfolio-group--e1ec1b10-0144-48ae-a275-a2c72c2749c5 RSS feed for Senior Customer Service Agent at The Portfolio Group. en-gb Wed, 12 Aug 2026 23:55:30 GMT https://jobs.co.uk/job/senior-customer-service-agent-the-portfolio-group--e1ec1b10-0144-48ae-a275-a2c72c2749c5 https://jobs.co.uk/job/senior-customer-service-agent-the-portfolio-group--e1ec1b10-0144-48ae-a275-a2c72c2749c5 Tue, 11 Aug 2026 23:00:00 GMT Location: Dublin | Salary: £30213 - £34529/annum | Type: Permanent | In a fast paced, global business, provide excellent customer service to new clients throughout-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business''s Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Day-to-Day Responsibilities Deliver a "best in class" service to all new and existing clients, producing all work to an excellent quality and standard. Provide feedback to the team on both positive and negative service issues, giving praise to individuals were due. Identify individual training needs/performance issues and assist the Onboarding Manager in implementing career development plans/performance management plans where necessary. Be available to handle complex complaints and ensure service level adherence/behaviours are met at all times. Ensure processes are followed and provide suggestions for improvement where processes are failing. Contribute to 5-star online reviews and positive fe... Permanent