https://jobs.co.uk/job/senior-customer-service-advisor-stafforce-recruitment--b632561f-2b7c-4bfb-9ac7-d6c9d9befb99 RSS feed for Senior Customer Service Advisor at Stafforce Recruitment. en-gb Thu, 09 Jul 2026 22:28:43 GMT https://jobs.co.uk/job/senior-customer-service-advisor-stafforce-recruitment--b632561f-2b7c-4bfb-9ac7-d6c9d9befb99 https://jobs.co.uk/job/senior-customer-service-advisor-stafforce-recruitment--b632561f-2b7c-4bfb-9ac7-d6c9d9befb99 Wed, 08 Jul 2026 23:00:00 GMT Location: Loughborough | Salary: Negotiable | Type: Permanent | We are currently recruiting for a Customer Service Advisor for our client based in the outskirts of Loughborough, on a full-time basis and permanent basis. Salary: Circa -28,000 per annum Working hours: Monday to Friday (8:30am to 5pm or 9am to 5:30pm) Customer Service Advisor - Office based role Benefits: Company pension Employee discount Free parking About the role: As a Customer Service Advisor, you will be reporting to the Customer Service Manager and work closely with other support teams. You will manage returns and investigate any product issues that may arise whilst maintaining exceptional levels of service. Key Responsibilities Respond to incoming calls, emails and customer enquiries, providing clear product and service information. Investigate and resolve customer complaints, refunds, replacements and escalations. Process customer returns, transactions, carrier claims and warranty returns. Update customer records and interactions accurately using CRM and ERP systems. Review and manage customer service tickets, ensuring they are directed to the most appropriate internal colleague. Provide basic technical and fault-finding support... Permanent