https://jobs.co.uk/job/senior-customer-service-advisor-stafforce-recruitment--9ddbee7e-b765-4832-ab4c-69b5d1a33bdb RSS feed for Senior Customer Service Advisor at Stafforce Recruitment. en-gb Fri, 10 Jul 2026 21:49:29 GMT https://jobs.co.uk/job/senior-customer-service-advisor-stafforce-recruitment--9ddbee7e-b765-4832-ab4c-69b5d1a33bdb https://jobs.co.uk/job/senior-customer-service-advisor-stafforce-recruitment--9ddbee7e-b765-4832-ab4c-69b5d1a33bdb Fri, 10 Jul 2026 11:52:30 GMT Location: Loughborough | Salary: 10000-500000 Annual | Type: Permanent | We are currently recruiting for a Customer Service Advisor for our client based in the outskirts of Loughborough, on a full-time basis and permanent basis.Salary: Circa 28,000 per annum Working hours: Monday to Friday (8:30am to 5pm or 9am to 5:30pm) Customer Service Advisor - Office based roleBenefits:Company pensionEmployee discountFree parking About the role: As a Customer Service Advisor, you will be reporting to the Customer Service Manager and work closely with other support teams. You will manage returns and investigate any product issues that may arise whilst maintaining exceptional levels of service. Key ResponsibilitiesRespond to incoming calls, emails and customer enquiries, providing clear product and service information.Investigate and resolve customer complaints, refunds, replacements and escalations.Process customer returns, transactions, carrier claims and warranty returns.Update customer records and interactions accurately using CRM and ERP systems.Review and manage customer service tickets, ensuring they are directed to the most appropriate internal colleague.Provide basic technical and fault-finding support to distributors and end users.Diagnose machine issues ... Permanent