Senior Customer Service Advisor

We are currently recruiting for a Customer Service Advisor for our client based in the outskirts of Loughborough, on a full-time basis and permanent basis.Salary: Circa 28,000 per annum Working hours: Monday to Friday (8:30am to 5pm or 9am to 5:30pm) Customer Service Advisor - Office based roleBenefits:Company pensionEmployee discountFree parking About the role: As a Customer Service Advisor, you will be reporting to the Customer Service Manager and work closely with other support teams. You will manage returns and investigate any product issues that may arise whilst maintaining exceptional levels of service. Key ResponsibilitiesRespond to incoming calls, emails and customer enquiries, providing clear product and service information.Investigate and resolve customer complaints, refunds, replacements and escalations.Process customer returns, transactions, carrier claims and warranty returns.Update customer records and interactions accurately using CRM and ERP systems.Review and manage customer service tickets, ensuring they are directed to the most appropriate internal colleague.Provide basic technical and fault-finding support to distributors and end users.Diagnose machine issues where possible and help resolve problems by phone or email.Represent the company''s warranty policy professionally and consistently.Progress and chase customer escalations through to satisfactory resolution.Maintain regular communication with internal departments to ensure a smooth customer ..... full job details .....