https://jobs.co.uk/job/senior-customer-service-advisor-search--e7143b07-b3cb-42b6-ba7e-045b3148d97b RSS feed for Senior Customer Service Advisor at Search. en-gb Tue, 14 Jul 2026 21:11:06 GMT https://jobs.co.uk/job/senior-customer-service-advisor-search--e7143b07-b3cb-42b6-ba7e-045b3148d97b https://jobs.co.uk/job/senior-customer-service-advisor-search--e7143b07-b3cb-42b6-ba7e-045b3148d97b Mon, 13 Jul 2026 23:00:00 GMT Location: Leeds | Salary: £30000 - £36500/annum | Type: Permanent | Senior Customer Service Advisor Location: Leeds, City Centre (Office-Based Role) Salary: -35,000 Per Annum + Company Bonus Hours of Work : Between 8.00am - 8.00pm - Monday - Friday (Some Saturday working required) Key Responsibilities: Support customers with complex cases, providing expert guidance and practical solutions. Deliver end-to-end case management, including assessments, recommendations, and ongoing support. Resolve challenging situations by identifying issues and driving positive outcomes. Provide support to vulnerable customers and manage high-risk cases appropriately. Offer specialist guidance on complex queries and scenarios. Work within regulatory, governance, and safeguarding frameworks. Develop tailored action plans and maintain accurate records. Contribute to service improvements by identifying trends and recommending enhancements. About You Strong empathy and resilience managing complex or sensitive situations. Comfortable making informed decisions without relying on processes. Able to assess information, identify solutions, and take ownership of outcomes. Excellent communication skills, with the ability to adapt your approach to ... Permanent