https://jobs.co.uk/job/senior-customer-service-advisor-search--b63f36e8-f700-4d64-9870-f3e23d216c12 RSS feed for Senior Customer Service Advisor at Search. en-gb Thu, 11 Jun 2026 14:35:03 GMT https://jobs.co.uk/job/senior-customer-service-advisor-search--b63f36e8-f700-4d64-9870-f3e23d216c12 https://jobs.co.uk/job/senior-customer-service-advisor-search--b63f36e8-f700-4d64-9870-f3e23d216c12 Thu, 11 Jun 2026 11:52:03 GMT Location: Chester | Salary: 35000.00-35000.00 Annual | Type: Permanent | Senior Customer Service Advisor - Debt SupportChester (Hybrid - up to 3 days a week working from home following initial training period)Up to 35,000 PermanentWe''re hiring a Senior Customer Service Advisor to support clients through complex and sensitive financial situations. This is a meaningful role where your judgement, empathy, and problem-solving skills will make a real difference.The RoleProvide end-to-end debt support and guidanceManage complex, high-risk, and vulnerable casesHandle sensitive conversations with professionalism and careSupport colleagues with specialist advice on challenging scenariosMaintain accurate records and ensure complianceAbout YouExperience in customer service, complaints, or case handlingConfident managing sensitive or complex situationsStrong communication, empathy, and decision-making skillsWhat''s on OfferUp to 36,571 salaryHybrid working (after training)Supportive, purpose-led environmentCareer development opportunitiesKey RequirementsAvailable for assessment day: 18th or 19th JuneAvailable to start: 27th JulyFirst 12 weeks office-based (full training required)Flexible shifts Mon-Sat (8am-8pm / 5pm Sat)If you feel like this is a good fit for you... Permanent