https://jobs.co.uk/job/senior-customer-service-advisor-hr-careers-nationwide-recruitment-service--a18e5112-4ad1-4f0f-9c79-9ff4a1254a6d RSS feed for Senior Customer Service Advisor at HR CAREERS & NATIONWIDE RECRUITMENT SERVICE. en-gb Mon, 07 Sep 2026 16:35:42 GMT https://jobs.co.uk/job/senior-customer-service-advisor-hr-careers-nationwide-recruitment-service--a18e5112-4ad1-4f0f-9c79-9ff4a1254a6d https://jobs.co.uk/job/senior-customer-service-advisor-hr-careers-nationwide-recruitment-service--a18e5112-4ad1-4f0f-9c79-9ff4a1254a6d Mon, 07 Sep 2026 11:51:33 GMT Location: Staffordshire | Salary: 10000-500000 Annual | Type: Permanent | Senior Customer Service Advisor As a Senior Customer Service Advisor, you will lead by example in delivering exceptional customer experiences while providing day-to-day support, guidance and coaching to a team of Customer Service Advisors. You will act as the first point of escalation for customer queries, ensuring issues are resolved efficiently and in line with company policies and service standards. Working closely with management, you will monitor team performance, identify development opportunities and support the achievement of departmental objectives. You will help drive service excellence through continuous improvement initiatives, quality assurance and employee engagement. Location: Near Stoke-on-Trent (Staffordshire) - commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent UP to £27,500 and excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional: an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations an... Permanent