Senior Customer Service Advisor

Senior Customer Service Advisor As a Senior Customer Service Advisor, you will lead by example in delivering exceptional customer experiences while providing day-to-day support, guidance and coaching to a team of Customer Service Advisors. You will act as the first point of escalation for customer queries, ensuring issues are resolved efficiently and in line with company policies and service standards. Working closely with management, you will monitor team performance, identify development opportunities and support the achievement of departmental objectives. You will help drive service excellence through continuous improvement initiatives, quality assurance and employee engagement. Location: Near Stoke-on-Trent (Staffordshire) - commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent UP to £27,500 and excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional: an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Senior Customer Service Advisor or Customer Services Manager to deliver a first-class customer experience across its website and major online platforms. If you enjoy problem-solving, supporting customers, and working in a fast-paced digital environment, this role offers ..... full job details .....