Senior Customer Service Advisor

Senior Customer Service Advisor Castle DoningtonSalary: £26,000 £30,000 DOE + Excellent BenefitsFull-Time Permanent Office-BasedThe Opportunity I am recruiting on behalf of my client, a well-established business based in Castle Donington, who is looking for a Senior Customer Service Senior Advisor to join their busy and supportive team.Are you an experienced customer service professional who is ready to take the next step in your career? Do you enjoy taking ownership of customer issues, finding solutions and supporting those around you?This is an excellent opportunity for someone with a strong customer service background who is looking to develop their skills, take on greater responsibility and make a real difference within a customer-focused team.My client is looking for someone who is proactive, confident and enthusiastic, with the ability to learn new systems and business processes quickly. You will be comfortable using your own initiative, making decisions and working with minimal supervision, while knowing when to seek support or escalate an issue.In this role, you will play an important part in delivering an exceptional customer experience, resolving complex enquiries, supporting colleagues and identifying opportunities to improve processes and ways of working.The Role As a Senior Customer Service Senior Advisor, you will manage customer enquiries from initial contact through to resolution, ensuring every interaction is handled professionally, efficiently and with the ..... full job details .....