Senior Customer Service Adviser

Senior Customer Service Adviser Salary: Dependent on experience Location: Rackheath, Norwich, office based Flexible- full-time or part-time considered What is on offer Permanent role with full time or part time options Flexible working arrangements depending on experience Excellent rates of pay depending on experience 28 days annual leave including bank holidays on a pro rata basis Company pension scheme About us A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time. We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team. About the role We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath. This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish. We are flexible on working ..... full job details .....