Senior Customer Relationship Manager

Senior Customer Relationship Manager£30,000 - £35,000 + Hybrid Working + Excellent BenefitsCoventry / Warwickshire AreaAre you passionate about building strong customer relationships and delivering exceptional service?Do you enjoy solving problems, analysing data, improving processes and acting as a trusted partner to your customers?If so, we''d love to hear from you.Our client is a successful and growing B2B organisation looking to appoint a Senior Customer Relationship Manager to join their commercial team.This is far more than a traditional customer service position. Acting as an internal Account Manager, you''ll take ownership of a portfolio of key customer accounts, becoming their trusted point of contact and ensuring they receive an outstanding customer experience at every stage of their journey.Working closely with both customers and internal stakeholders, you''ll proactively identify opportunities to improve service levels, resolve challenges, strengthen relationships and support long-term account success.Key ResponsibilitiesManaging a portfolio of customer accounts and building long-term relationshipsActing as the primary point of contact for customer enquiries and escalationsInvestigating and resolving complex operational and service-related issuesProducing customer reports and analysing account performance dataIdentifying trends, risks and opportunities for continuous improvementWorking closely with Account Managers to support customer retention and ..... full job details .....