Senior Customer Relationship Associate

Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park.The Benefits on offerRole: Senior Customer Relationship Associate - Hybrid Working.Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm.Salary: 35,000 Per AnnumBenefits: Generous company pension (up to 10.5% matched on a sliding scale)Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required.Company sharesHealth cash plan (Medicash)Eyecare scheme (with Specsavers)Corporate life insurance25 days holidayYour birthday off (after 1 year of service)3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be:Communication with customers via email and telephone.Process and follow up customer orders and quotes to achieve KPI results.Resolving customer queries and complaints.Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.Generate and review reports.Consistently searching for innovative ideas for improvement to processes.Regular feedback to the manager so that she is aware of any performance issues.Assist the Manager with monitoring performance ensuring the team meets KPI''s and delivers exceptional customer service.Provide frontline support to customers, processing ..... full job details .....