https://jobs.co.uk/job/senior-customer-relations-executive-adecco--6cabfb60-1c5b-4431-bc77-488a30dbebe5 RSS feed for Senior Customer Relations Executive at Adecco. en-gb Wed, 22 Jul 2026 14:00:54 GMT https://jobs.co.uk/job/senior-customer-relations-executive-adecco--6cabfb60-1c5b-4431-bc77-488a30dbebe5 https://jobs.co.uk/job/senior-customer-relations-executive-adecco--6cabfb60-1c5b-4431-bc77-488a30dbebe5 Wed, 22 Jul 2026 11:51:56 GMT Location: Southend-on-sea | Salary: 30000.00-30000.00 Annual | Type: Permanent | Senior Customer Relations ExecutiveSouthendMonday to Friday - Fully Office BasedUp to 35,000 per annumJoin our client''s dynamic team as a Senior Customer Relations Executive, where your expertise in customer service and complaint resolution will shine! This is an exciting opportunity to lead the complaints function and make a meaningful impact on customer experience.Key Responsibilities:- Manage complaints end-to-end, ensuring timely and professional resolutions.- Approach cases with empathy and sound judgement.- Conduct thorough investigations and provide clear written responses to customers.- Collaborate with internal teams to achieve effective outcomes.- Ensure compliance with regulatory requirements and maintain accurate records.- Analyse trends and produce insightful reports for senior management.- Liaise with external stakeholders as needed.- Lead by example, fostering a culture of continuous improvement.- Train colleagues on complaint handling and customer communication.- Oversee customer feedback.Experience We Are Looking For:Proven experience in insurance and complaints handling (claims experience is a plus).Strong understanding of regulatory requirements and excellent co... Permanent