Senior Customer Relations Executive

Senior Customer Relations ExecutiveSouthendMonday to Friday - Fully Office BasedUp to 35,000 per annumJoin our client''s dynamic team as a Senior Customer Relations Executive, where your expertise in customer service and complaint resolution will shine! This is an exciting opportunity to lead the complaints function and make a meaningful impact on customer experience.Key Responsibilities:- Manage complaints end-to-end, ensuring timely and professional resolutions.- Approach cases with empathy and sound judgement.- Conduct thorough investigations and provide clear written responses to customers.- Collaborate with internal teams to achieve effective outcomes.- Ensure compliance with regulatory requirements and maintain accurate records.- Analyse trends and produce insightful reports for senior management.- Liaise with external stakeholders as needed.- Lead by example, fostering a culture of continuous improvement.- Train colleagues on complaint handling and customer communication.- Oversee customer feedback.Experience We Are Looking For:Proven experience in insurance and complaints handling (claims experience is a plus).Strong understanding of regulatory requirements and excellent communication skills.Exceptional problem-solving abilities and a customer-focused mindset.Proficient in Microsoft Word and Excel with strong organisational skills. If you''re ready to take ownership of the complaints function and drive customer satisfaction in a supportive environment, we''d love to ..... full job details .....