https://jobs.co.uk/job/senior-customer-relations-executive-adecco--6992a0c9-af7b-4feb-853b-3a95730d70d7 RSS feed for Senior Customer Relations Executive at Adecco. en-gb Wed, 19 Aug 2026 18:41:23 GMT https://jobs.co.uk/job/senior-customer-relations-executive-adecco--6992a0c9-af7b-4feb-853b-3a95730d70d7 https://jobs.co.uk/job/senior-customer-relations-executive-adecco--6992a0c9-af7b-4feb-853b-3a95730d70d7 Tue, 18 Aug 2026 23:00:00 GMT Location: Southend-on-Sea | Salary: £30000 - £35000/annum Negotiable | Type: Permanent | Senior Customer Relations Executive Location: Southend, Essex Job Type: Full-Time, Office Based Start Date: As soon as possible Our client, a growing and innovative business, is seeking an experienced Senior Customer Relations Executive to take ownership of the complaints handling function and help deliver exceptional customer outcomes. Reporting to the Group Compliance Manager, you will manage customer complaints from initial investigation through to resolution, ensuring all cases are handled fairly, professionally, and in line with FCA regulations. You will also analyse complaint trends, support regulatory reporting, and identify opportunities to improve customer experience and business processes. Key Responsibilities Manage customer complaints from start to finish. Investigate cases and provide clear written responses. Ensure compliance with FCA regulations and internal procedures. Maintain accurate records and produce complaint reports. Liaise with external stakeholders, including Ombudsman services where required. Identify trends and recommend service improvements. Support and advise colleagues on complaint handling best practice. Monitor and respond ... Permanent