https://jobs.co.uk/job/senior-customer-relations-executive-adecco--3e0e1a62-9675-48b4-8403-f7bb788549f4 RSS feed for Senior Customer Relations Executive at Adecco. en-gb Wed, 22 Jul 2026 00:10:18 GMT https://jobs.co.uk/job/senior-customer-relations-executive-adecco--3e0e1a62-9675-48b4-8403-f7bb788549f4 https://jobs.co.uk/job/senior-customer-relations-executive-adecco--3e0e1a62-9675-48b4-8403-f7bb788549f4 Mon, 20 Jul 2026 23:00:00 GMT Location: Southend-on-Sea | Salary: £30000 - £35000/annum | Type: Permanent | Senior Customer Relations Executive Southend Monday to Friday - Fully Office Based Up to -35,000 per annum Join our client''s dynamic team as a Senior Customer Relations Executive, where your expertise in customer service and complaint resolution will shine! This is an exciting opportunity to lead the complaints function and make a meaningful impact on customer experience. Key Responsibilities: - Manage complaints end-to-end, ensuring timely and professional resolutions. - Approach cases with empathy and sound judgement. - Conduct thorough investigations and provide clear written responses to customers. - Collaborate with internal teams to achieve effective outcomes. - Ensure compliance with regulatory requirements and maintain accurate records. - Analyse trends and produce insightful reports for senior management. - Liaise with external stakeholders as needed. - Lead by example, fostering a culture of continuous improvement. - Train colleagues on complaint handling and customer communication. - Oversee customer feedback. Experience We Are Looking For: Proven experience in insurance and complaints handling (claims experience is a plus). Strong understanding of... Permanent