Senior Customer Relations Advisor

Senior Customer Relations Advisor £30,500 Full-Time Hybrid Working Are you passionate about delivering exceptional customer outcomes? Do you have experience handling customer complaints, escalations, or complex enquiries within a regulated environment? HRGO Recruitment is recruiting for a Senior Customer Relations Advisor to join a growing and dynamic financial services organisation. This is an excellent opportunity for an experienced customer service professional looking to take the next step in their career, supporting complaint resolution, service excellence, and customer experience across a professional and highly regulated environment. You''ll play a key role in investigating and resolving customer concerns, supporting colleagues with technical guidance, and ensuring customers receive a fair, positive, and efficient outcome at every stage of their journey. Benefits Salary of £30,500 per annum Hybrid working opportunities Pension scheme Career development and progression opportunities Professional qualification support Comprehensive training programme Employee wellbeing initiatives Employee Assistance Programme (EAP) Collaborative and inclusive working environment Exposure to a highly respected financial services sector Working Hours Full-time permanent position Monday to Friday Hybrid working available Additional flexibility may be required to meet business needs The Role As a Senior Customer Relations Advisor, you will be responsible for resolving complex customer ..... full job details .....