Senior Customer Operations Manager

Senior Customer Operations Manager"Multi-site leadership across two operational centres. Home-based collections, facility transfers, sensitive handling and field logistics" 65,000 to 75,000 plus Excellent Benefits North West For Operators Who Want Their Leadership to Matter - Every Single Day. Leading people and services that matter deeply to families. Supporting teams who enter private homes and sensitive environments at life''s most delicate moments, where empathy, dignity and operational excellence must work together. About the Role This is a rare and meaningful senior operational leadership opportunity. You will take ownership of a highly sensitive, multi-site field service operating at critical moments in people''s lives. One site is well established in the North West; a second site in the East Midlands has been acquired and will be mobilised during 2026/2027. You will be responsible for stabilising and elevating the existing operation while preparing the second for full integration into a unified Northern regional model. This role exists because the scale, complexity and emotional weight of the service have outgrown a manager-only structure. What is required now is a senior operational leader with the authority, judgement and confidence to take decisions locally, reduce dependency on distant escalation, and create consistency across sites. The service includes urgent and planned home-based collections, facility transfers from hospitals, hospices, care homes and ..... full job details .....