Senior Customer Operations Advisor

Your new companyYou will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture.Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance.Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction.This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment.Key responsibilities include:Managing end-to-end customer order processing, ensuring accuracy and timely fulfilmentReviewing weekly replenishment orders against stock and sales data to support inventory optimisationSupporting product launches and promotional campaigns, ensuring operational readiness and executionActing as a key point of contact for customers on order queries, supply issues, and ..... full job details .....