Senior Customer Operations Administrator

Job Title: Senior Customer Operations Administrator
Location: Holbeck, Leeds
Contract Type: Temporary
Salary: -14.02 per hour
Hours: Full-time (35 hours per week, Mon - Fri, 8am - 5pm)

Are you ready to take your career to the next level? Join our dynamic team as a Senior Customer Operations Assistant! Based in the heart of Holbeck, Leeds, our office is just a 12-minute walk from the Leeds train station, making your commute a breeze.

About the Role:
As a Senior Customer Operations Assistant, you''ll play a pivotal role in our Transfers operational area, ensuring our customers receive top-notch service. Your responsibilities will include:

• Processing customer requests for account transfers between providers.
• Delivering exceptional customer service through various channels, including phone, email, and instant messaging.
• Collaborating effectively with internal teams and external partners while adhering to regulatory requirements.
• Maintaining accurate records and completing administrative tasks within a team environment.
• Handling customer complaints with professionalism and ensuring the right outcomes.

What We''re Looking For:
We seek someone with:

• A positive approach to customer service and a friendly telephone manner.
• Strong communication skills, capable of presenting information logically and clearly.
• Attention to detail-accuracy is vital in this role!
• IT literacy and comfort with software applications.
• Basic arithmetic skills for customer inquiries and calculations.
• A team player mentality, ready to support colleagues when needed.

Your Experience:
While prior experience is a plus, we''re particularly interested in candidates who possess:

• Banking knowledge (desirable).
• A proactive attitude and willingness to learn.
• The ability to work independently and as part of a collaborative team.

Training and Development:
You will undergo a comprehensive training programme over the first few months, focusing on the technical aspects of the role. After the training period, you will have the flexibility to work from home for three days a week, ensuring a perfect balance between office and remote work.

Application Process:
We have streamlined our recruitment process for your convenience:

1. Submit your CV along with a cover sheet.
2. Participate in a 30-minute informal Teams interview.

Important Dates:

• Full vetting may take up to 15 working days, with potential start dates in mid to late August or 8th September, depending on your vetting process.

Why Join Us?
This is not just a job; it''s an opportunity to grow and excel in a supportive environment. You''ll be part of a team that values input and encourages improvement, allowing you to make a real difference in our customers'' experiences.

If you''re ready to embark on this exciting journey, we can''t wait to meet you! Apply today and take the first step toward a rewarding career in customer operations.

Our client is an equal opportunity employer and welcomes applications from all backgrounds.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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